Why Artificial Intelligence is now a critical part of workforce strategy

The UK’s Artificial Intelligence sector is scaling quickly, but many organisations are missing enterprise-wide gains because strategy, skills, and operating models lag technical deployment.

The article argues that Artificial Intelligence has moved from speculation to implementation and is now a workforce strategy issue requiring executive ownership. The UK government’s 2024 sector study highlights rapid growth: a 33 percent rise in Artificial Intelligence employment to 86,139 full-time roles, a 68 percent jump in revenue to £23.9 billion, and gross value added more than doubling to £11.8 billion. Adoption is broad, with more than three-quarters of organisations using Artificial Intelligence in at least one function, up from 55 percent a year earlier. Yet impact lags. McKinsey’s latest findings link stronger results to CEO-led governance, while only 21 percent of organisations have redesigned workflows for generative tools and over 80 percent see no enterprise-wide earnings impact, suggesting companies are bolting technology onto old processes instead of rethinking how work gets done.

The talent challenge is intensifying. The number of UK Artificial Intelligence companies rose 58 percent to 5,862, largely driven by small and medium enterprises, but hiring remains difficult for data scientists, machine learning engineers, and data engineers. New governance-focused roles are emerging, with 13 percent of organisations employing Artificial Intelligence compliance specialists and 6 percent adding ethics specialists. Demand is broadening across the enterprise: 71 percent of Artificial Intelligence companies expect rising needs for skilled workers and the same share report growing requirements for software and development tools, while 66 percent see increasing computing demands. Adoption spans marketing and sales, IT, and service operations, with software engineering and knowledge management among early heavy users. Many employers are reskilling staff and redirecting time saved to new activities, though larger organisations are more likely to cut roles. Headcount is expected to fall in service operations and supply chain management and rise in IT and product development.

Implementation hurdles persist. Fifty-three percent of surveyed Artificial Intelligence businesses said access to equity investment constrained progress, and 58 percent cited growth funding availability as a future concern. Cost and revenue improvements are appearing at the business unit level but not yet at enterprise scale. Technical integration remains challenging, with worries about dependence on foreign cloud infrastructure and large language models. Organisations that are seeing results track clear key performance indicators, follow roadmaps with phased rollouts, and centralise risk, compliance, and data governance through centres of excellence while using hybrid models for technical talent. Oversight of Artificial Intelligence outputs varies: 27 percent review all content before use, while a similar share reviews 20 percent or less. Looking ahead, almost 90 percent of Artificial Intelligence businesses expect revenue growth in the next year, with 58 percent anticipating gains of 50 percent or more. The piece concludes that returns will accrue to companies that treat Artificial Intelligence as both a people and technology challenge, investing in project management, change leadership, workflow redesign, and compliance to translate pilots into enterprise value.

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