The Legal Services Corporation is livestreaming a slate of sessions from its 26th Innovations in Technology Conference in San Antonio, TX, highlighting how legal aid organizations are using technology and Artificial Intelligence to expand access to justice. Across two days of programming on Wednesday, January 28, 2026 and Thursday, January 29, 2026, the schedule features tracks on Artificial Intelligence, data, self-help, intake, and information technology operations, alongside practical demonstrations and case studies from legal aid programs, bar associations, and technology partners nationwide.
Wednesday’s livestream opens with concurrent sessions on strategic technology leadership and redesigning legal help websites. Legal aid leaders in Texas Ballroom D will examine how to make strategic technology decisions under financial uncertainty, prioritize cost-effective and resilient investments, and protect client data and cybersecurity while sustaining service delivery. At the same time, presenters in Texas Ballroom B will detail how WashingtonLawHelp.org and OregonLawHelp.org used community engagement, usability testing, accessibility audits, and a decoupled Drupal approach to rebuild their sites, including a searchable library of 400+ forms, multiple navigation pathways, document assembly, audio playback, and mobile-first accessible design. Later that morning, data-focused panels will explore texting for outcomes, automated satisfaction surveys, and smarter feedback loops, alongside “Prompt-a-palooza,” a beginner session on practical and ethical Artificial Intelligence use for brainstorming, planning, outreach, and communication with tools like ChatGPT and Copilot.
Afternoon sessions on Wednesday shift toward advanced Artificial Intelligence and operational tools. One panel covers Lone Star Legal Aid’s three Artificial Intelligence-powered chatbots, Juris, LSLA Ask, and Navi, sharing lessons in prompting, retrieval-augmented generation, security, usability, and project management. Another session profiles custom tools used by the Maryland Center for Legal Assistance to streamline brief advice and protect confidentiality. Later, “From Strategy to Action” shows how four justice communities build Artificial Intelligence capacity through training, peer learning, and funding, while a parallel intake track details how New York and North Carolina are using Artificial Intelligence-enabled portals and collaborative governance models to modernize intake and referrals. Throughout, speakers emphasize replicable strategies, inclusive design, and responsible innovation tailored to legal aid environments.
Thursday’s program continues the intake and Artificial Intelligence theme with a morning session on “Triage, Referral, and Intake the AI Way,” examining four projects that use Artificial Intelligence large language models for online intake classification, voice-based intake, referral service follow-up forms, and interactive chat-based data collection via LegalServer, with discussion of effectiveness, human oversight, and best practices. A companion knowledge management panel argues that knowledge systems built on tools like Microsoft 365, Teams, and Copilot remain foundational even as Artificial Intelligence gains attention. Midday, an Artificial Intelligence advanced session walks through testing and validation methods for custom generative applications, including frameworks for evaluating Artificial Intelligence outputs, automated benchmarking of chatbots, and performance testing of legal issue classifiers, while a separate track helps attendees develop a practical cybersecurity roadmap using existing tools and staff knowledge.
In the afternoon on Thursday, “The Future of Intake is Here, and It Talks” highlights pilots in Tennessee, Chicago, and North Carolina that use Artificial Intelligence voice agents to conduct intake and triage, with live demonstrations and discussion of implementation challenges, LegalServer integration, and client trust. A data session presents Maryland Legal Services Corporation’s multi-phase effort to move from aggregate to case-level reporting with standard templates, privacy protocols, and structured technical support. The closing Artificial Intelligence beginner session, “No Lights, No Camera, All Action… Easy AI Video Production with Preexisting Content,” shows how generative tools such as text-to-speech, language dubbing, and avatar generation can quickly produce multilingual, accessible legal education videos from existing materials, giving attendees concrete strategies for integrating Artificial Intelligence video into communication and training workflows. A concurrent panel on hybrid approaches to justice access rounds out the livestream, showcasing how digital innovation can complement human-centered advocacy through blended outreach, tech-assisted consultations, document automation, and modern project management.
