The Competition and Markets Authority is presented as a non ministerial department responsible for promoting competition and protecting consumers, with the stated end goal of economic growth and household prosperity. It operates from its headquarters at The Cabot, 25 Cabot Square, London, E14 4QZ, United Kingdom, and provides general enquiries contact details including an email address and a telephone number. The organisation highlights its governance structure, listing senior leaders such as the chair, chief executive, non executive directors, and executive directors responsible for mergers, digital markets, competition enforcement, markets and data, technology and insight.
Current workstreams emphasize scrutiny of specific markets and consumer experiences. A featured private dental services market study states that it is examining how the private dentistry market works, how well it works for consumers, and whether it could work better. Connected to this, there are open calls for evidence on consumer experience of private dental services and on dental professional experience of private dental services, both dated 5 March 2026. The site also points to consumer facing guidance on choosing and paying for dental care and on what to consider when buying will writing services, signalling an ongoing focus on everyday markets where consumers may face complexity or risk.
The Competition and Markets Authority provides a range of services and information for different audiences. Help for consumers covers information on rights, what to do if things go wrong, and how to report consumer problems to the authority, while guidance for businesses sets out information on growing a business, selling products or services, and engaging with the regulator. There is also information for advisers who support businesses on competition and consumer issues. Research and statistics include a highlighted piece of research titled Agentic Artificial Intelligence and consumers, dated 9 March 2026, indicating attention to the implications of Artificial Intelligence driven systems for consumer protection. The organisation additionally publishes transparency data such as prompt payment information, corporate reports, and responses to government consultations, illustrating its role in both enforcement and policy development within the United Kingdom competition and consumer protection framework.
